Services, Billing, Rates and Payments

A “convenience fee,” payable by the customer, will be added to each credit card and e-check payment  processed.  This fee is used to directly cover the cost charged to the District by the payment processing vendor for each customer transaction.

IMPORTANT INFORMATION

Payments for shut-off notices must be made no later than 4:00 p.m. THE DAY PRIOR to the service discontinuance date.

Payments made on the website after 4:00 p.m. will count as the next business day. 

In the event service is discontinued, all charges, including the reconnection fee, must be paid in full by cash, money order, cashier's check, checks, credit card in order to have service restored.