Whose Pipes are those?The Water District is responsible for the pipelines or what is called "the street side" of the water meter, including the service connection lines…
What is a "Cross Connection"? A cross connection is a potential connection between any part of a water system used to supply water for drinking purposes, and a connection to a…
Why does my water appear milky or cloudy?A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will…
What causes the spots on my dishes?Spots are caused by hard water, or minerals that remain after the water has evaporated. Spots can be eliminated through use of a dishwasher rinse…
Should I buy a water softener?The hardness of water varies with the water's source. The choice to buy a softener is an aesthetic one, since hard water is not harmful to health…
Should I buy a home filtration unit?According to the United States Environmental Protection Agency, home treatment units are rarely necessary for health reasons. Most often, water…
What causes odor in the hot water?The most common cause of odor in hot water is the water heater. If your cold water smells fine, check your water heater to ensure that the temperature…
What causes some water to be discolored?Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. We flush our water system…
Is bottled water higher quality than tap water?Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more…
Why do our employees open fire hydrants?We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates…
Why does water need to be disinfected?Disinfectants are required because they prevent the spread of germs that cause diseases. Years ago, before disinfectants were used for drinking water…
Why does my water have a chlorine taste (or smell)?We disinfect your water to ensure that it is free of harmful bacteria. To reduce any chlorine taste or smell, try refrigerating your water before…
Why is there dirt or sand in my water?Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sand in the water…
Why does the taste of my water change throughout the year?Water sources change at certain times of the year due to the availability of supplies. Surface water, or water that comes from sources like rivers and…
Contact UsThe District's customer service staff and team of technical experts, from field operations, conservation and finance, are ready to serve you—just call and we’ll be there!